Learn what to do if you cannot access your iCloud emails or send and receive emails using your iCloud account on your iPhone, iPad, Mac, and web browser.
Typical iCloud Mail issues you might encounter
- Refreshing the inbox doesn’t fetch new emails.
- You’re unable to send emails to iCloud, Gmail, Yahoo, Hotmail, and other email services. When you send an email, it goes to the Outbox instead of being sent.
- You cannot send emails that have attachments.
- You see a small lightning icon next to an added email account in the Mac Mail app.
- You cannot log in to iCloud Mail in a web browser.
Here are 17 solutions to address all these problems and more.
Fix iCloud Mail issues: hide
1) Typical iCloud Mail issues you might encounter
2) Check iCloud Mail server status
3) Make sure iCloud Mail is set up on your phone or computer
4) Free up iCloud storage space if it’s full
5) Check your internet connection
6) Restart your device
7) See if you can use iCloud Mail on another device
8) Update your iPhone, iPad, and Mac
9) Turn off your VPN (or use one)
10) Turn off iCloud Mail and turn it back on
11) Update your web browser
12) Clear browser cache and cookies
13) Take accounts offline and then online on Mac
14) Set iCloud as Outgoing Mail Account
15) Use Mail Drop for huge attachments
16) Reset the Mail app
17) Sign out of your Apple ID and sign in again
18) Contact Apple Support
Check iCloud Mail server status
On rare occasions, all settings may be correct on your device, but there is a server outage on Apple’s end. You can quickly check this on Apple’s System Status page. If you see a problem with iCloud Mail, Mail Drop, Apple ID, or iCloud Account & Sign In, you will have to wait a while until Apple fixes it.
Make sure iCloud Mail is set up on your phone or computer
On iPhone and iPad: Go to Settings > Mail > Accounts, and you should see iCloud under the Accounts section. If you don’t see it, go back to the first Settings app page and tap your name from the top. Now, navigate to iCloud > iCloud Mail and turn on the switch for ‘Use on this iPhone.’
On Mac: Go to System Settings > your Apple ID > iCloud and make sure it says On next to iCloud Mail. If not, enable it from the next screen.
On the web: You can log in to iCloud Mail in a web browser on iPad, Mac, and Windows PC using your Apple ID and its password. On iPhone, you can use iCloud Mail inside Apple Mail or other supported email apps like Gmail and Edison Mail.
Free up iCloud storage space if it’s full
Your iCloud emails count against your allotted iCloud space. You get 5 GB of iCloud storage with every Apple ID, and subscribing to iCloud+ can increase it to up to 2 TB.
If your iCloud storage is almost full, you may not be able to send and receive new emails. Therefore, check your iCloud storage and learn how to free its space.
Check your internet connection
On rare occasions, it can happen that the internet is not working on your device. To check, open Safari and visit a website. If it doesn’t load, use the tutorials below to fix this issue:
- Internet not working on your Mac? Here’s how to fix it
- What to do when your iPhone or iPad can’t connect to Wi-Fi
- How to fix cellular data not working on iPhone or iPad
Using cellular data? Go to the Settings app on your iPhone and tap Cellular/Mobile Data. Scroll down through the list of apps and make sure Mail is allowed to work on mobile data.
Restart your device
Minor glitches can mess up the Mail app and cause it to malfunction. You can quickly address this by turning off your iPhone or iPad and turning it back on. On Mac, click the Apple icon and choose Restart.
See if you can use iCloud Mail on another device
Sometimes, the problem may be specific to one device only. Try using iCloud Mail on your other iPhone, iPad, Mac, or web browser to check.
Update your iPhone, iPad, and Mac
Go to Settings or System Settings > General > Software Update and get the latest version of iOS, iPadOS, or macOS.
Turn off your VPN (or use one)
If you’re using a VPN, turn it off, force quit the Mail app, and reopen it.
That said, some ISPs (Internet Service Providers) or regions may block iCloud Mail. In these cases, using a reputable VPN will allow you to bypass that restriction and send & receive emails via iCloud Mail.
Turn off iCloud Mail and turn it back on
On iPhone and iPad
- Open the Settings app and tap your name from the top.
- Go to iCloud > iCloud Mail.
- Turn off Use on this iPhone.
- Restart your device.
- Follow Steps 1 and 2, and turn on the switch for ‘Use on this iPhone.’
On Mac
- Open System Settings and click your Apple ID tile.
- Click iCloud > iCloud Mail.
- Turn off the switch for Sync this Mac and hit Done.
- Restart your Mac.
- Follow Steps 1 and 2 and turn on Sync this Mac.
Update your web browser
If you’re using iCloud Mail in a web browser on your iPad, Mac, or Windows PC, make sure it’s updated to the latest version.
Clear browser cache and cookies
Sometimes when iCloud Mail has issues working in a web browser, clearing the browser cache and website data can help. One downside is it will log you out from all other websites. Here are the tutorials you will need:
- Why and how to clear cache on your iPhone and iPad
- How to clear cookies on iPhone and why you should do it periodically
- How to clear system, app, and browser cache on Mac
Take accounts offline and then online on Mac
Follow these steps if the Mail app on your Mac is not fetching new emails or sending them:
- Open the Mail app.
- Click Mailbox from the top and choose Take All Accounts Offline.
- Quit the Mail app and reopen it.
- Click Mailbox once again and select Take All Accounts Online.
Set iCloud as Outgoing Mail Account
Do you see “This message could not be sent. It will remain in your Outbox until it can be sent” when you try to use the Mail app on Mac? Follow these steps to fix it:
- Open the Mail app and click Mail > Settings or Preferences from the top menu bar.
- Click Accounts.
- Select your added iCloud account from the left side.
- Go to the Server Setting tab.
- Click the drop-down menu for Outgoing Mail Account and select iCloud.
Now, you can send emails from your iCloud account via the Mail app.
Use Mail Drop for huge attachments
Most popular email services have a maximum file size limit. Usually, it’s a few MBs (like 25 MB). Here are your options if you’re trying to attach a file that’s larger than the allowed limit:
- Compress the PDF, image, video, or file you’re trying to attach.
- Use Apple Mail Drop, which allows sending attachments up to 5 GB in size.
Reset the Mail app
If the Mail app continues to give you issues even after updating your iPhone, iPad, or Mac, go ahead and reset it to factory setting and start afresh.
Sign out of your Apple ID and sign in again
In case none of the above solutions work, sign out of Apple ID on your iPhone, iPad, or Mac and sign in again. Hopefully, this will take care of the email issues.
Contact Apple Support
At last, if nothing helps, go through this official Apple page on iCloud Mail issues and then chat with Apple Support to get additional help.
Source link: https://www.idownloadblog.com/2023/05/17/how-to-fix-icloud-mail-not-working/
FAQs
How to fix iCloud Mail not working on iPhone, iPad, Mac, and web browser? ›
Make sure that you turned on Mail in Settings on your iPhone, iPad, or iPod touch. Tap Settings > [your name] > iCloud and turn on Mail. Make sure that new data is pushed to your device automatically. In iOS 14 or later, tap Settings > Mail > Accounts > Fetch New Data, then turn on Push.
What is going on with iCloud Mail? ›iCloud Mail status is operational.
Why are my iPhone and iPad emails not syncing? ›You can try to adjust it when iPhone/iPad Mail not updating automatically. Follow the steps to adjust Fetch New Data. On your iPad/iPhone, go to Settings > Mail > Account > Fetch New Data to choose a setting, such as Automatically or Manually.
How do I fix my full iCloud email? ›- Locate Messages in iCloud. As with backups, locate “messages” in the “manage storage” section of your iCloud settings.
- Select “Disable & Delete” ...
- Select Individual Messages. ...
- Delete Selected Messages.
Make sure that you turned on Mail in Settings on your iPhone, iPad, or iPod touch. Tap Settings > [your name] > iCloud and turn on Mail. Make sure that new data is pushed to your device automatically. In iOS 14 or later, tap Settings > Mail > Accounts > Fetch New Data, then turn on Push.
Why is there a problem turning on my iCloud email? ›If you run into the "Problem Turning on Mail" error when setting up an iCloud email account on your iPhone, iPad or iPod, try signing out of iCloud and back into iCloud. Make sure you know your Apple ID and password before you sign out.
How do I get my iPhone and iPad emails to sync? ›Sync Email with iCloud
iOS Device (Mail): Go to Settings > iCloud. Make sure you're signed in and Mail is turned on. Other IMAP Client: Go to the app's account settings and either select an existing iCloud account or create a new account. Fill in your settings as described on this support page.
- Open your device's Settings app .
- Tap Users & accounts.
- Turn on Automatically sync data.
After you create a primary iCloud Mail address, you can use iCloud Mail on iCloud.com and on your iPhone, iPad, iPod touch, Mac, and Windows computer. For an overview of what you can do with iCloud, see Send and receive iCloud Mail on all your devices and keep Mail settings up to date.
Is My iCloud email password the same as my Apple ID? ›If, on your Apple ID page, you see your iCloud.com address listed just below your Apple ID email address, then it is, in fact, the same as your Apple ID, and as for passwords, it is the same password.
Is Apple ID and iCloud the same? ›
Your Apple ID is the account you use to access iCloud and all other Apple services. When you sign in to a device with your Apple ID, you have access to all the photos, files, and other data you store in iCloud.
How do I restart my iCloud? ›- Turn on your device. ...
- Follow the onscreen setup steps until you reach the Apps & Data screen, then tap Restore from iCloud Backup.
- Sign in to iCloud with your Apple ID.
- Choose a backup. ...
- When asked, sign in with your Apple ID to restore your apps and purchases.
The number of recipients you can message each day (1,000 recipients) The maximum number of recipients per message (500 recipients) The size of incoming and outgoing messages (20 MB, up to 5 GB with Mail Drop turned on)
Why am I not getting emails on my iPhone? ›If you aren't getting emails on iPhone try refreshing, restarting, or reinstalling the Mail app. Ensure Background App Refresh is enabled and email addresses and passwords are correct. Check iOS Fetch, Mail and notification settings, and the outboxes of linked email accounts.
Can you free up iCloud storage by deleting emails? ›You can free up iCloud space when you delete email messages from your iCloud email account. You can also move email messages from your iPhone, iPad, or iPod touch to your Mac or PC, where they no longer count against your iCloud storage.
Why is my iCloud back not working? ›Check that you're connected to Wi-Fi. Check your upload speed. Leave your device connected to power and Wi-Fi for 24 hours. If your backup still isn't done, archive important data then contact Apple Support.
Why are my emails not coming through? ›Some possible causes include internet connectivity issues, emails being accidentally deleted or sent to the trash folder, problems with external email clients, or technical issues with the device or browser you are using to access your email.
Is Apple Mail having problems? ›All services are operating normally.
Is Gmail or iCloud better? ›If you already use Apple products, then iCloud email may be the best choice. However, Google's long-standing reputation for security and its integration with productivity apps give Gmail the edge. Plus, most services now allow for Gmail to be used for login credentials, so it has become more universal.
How do I get my iPhone email to sync with my Mac? ›Simply select the “Automatically sync when this [device] is connected” checkbox in the General pane, then turn on syncing for each type of content you want to sync. Your Mac and iPhone, iPad, or iPod touch update to matching content whenever you connect them.
How do I sync my iPhone emails to all devices? ›
Specifically, launch the Settings app and then click on Mail. Next click on Accounts and then on “Fetch new Data.” Check to see whether the email account in question is set to “Push,” “Fetch,” or “Manual.” If it's set to Fetch, and you see an option to change it to Push, do so.
How do I sync all my emails to my iPhone? ›- Tap Settings on the iOS Home_ screen.
- Select Mail, Contacts, Calendars.
- Tap the desired account under; Accounts.
- Now tap Mail Days to Sync.
- Pick how many recent days' mail you want to be sent to iPhone Mail automatically. Choose No Limit to synchronize all mail.
Sync Gmail: When this setting is on, you'll get notifications and new emails automatically. When this setting is off, you have to pull down from the top of your inbox to refresh.
Why are my emails not syncing between devices? ›Make sure that you have the slider turned on for your email app. On some devices, this option might show up as Sync now. Your phone will begin to sync your data, including your emails. If any new emails are available, you should see them in your email client.
How do I reconnect my email to the server? ›- Navigate to Settings → Email Accounts.
- Click your email account in the list (it will be displayed in red, and an error message will display right below it).
- Click “Reconnect the email.”, then input/verify your login credentials, and click “Connect”/”Continue”.
IMAP (short for Internet Message Access Protocol) is an internet protocol that lets you sync your email inbox across multiple devices. Most popular email apps, like Gmail and Outlook, use IMAP servers to keep your email the same on every device.
Why are my emails not coming through on my IPAD? ›Check Mail Fetch and Notification settings
To adjust these settings: Go to Settings > Mail, then tap Accounts. Tap Fetch New Data. Choose a setting – such as Automatically or Manually – or choose a schedule for how often the Mail app will fetch data.
- Go to Settings > Mail, then tap Accounts.
- Tap Add Account, then select your email provider.
- Enter your email address and password.
- If you see Next, tap Next and wait for Mail to verify your account.
- If you see Save, tap Save.
- On your iOS device, open Settings.
- Tap Passwords.
- To find the login details for Things, search for “culturedcode.com”.
- Tap the item that shows Things' app icon.
- Tap the password, then choose Copy. If you have Universal Clipboard enabled, this will sync it to your Mac's clipboard.
Is my iTunes password the same as my Apple password? Your iTunes login is an Apple ID, as is the login you use for these forums. They have to be the same as each other, or the login for your iCloud account if you have one - it's perfectly possible to have different Apple IDs for each one.
Is my Mac password same as iCloud? ›
Your Macs and iOS devices have a “keychain,” which is an encrypted file that stores your logins, passwords, and some other information. This file syncs via iCloud, so you can use the same passwords on all your devices.
Is iCloud mail the same as email? ›iCloud Mail is an Apple product. It is an online email service included in Apple iCloud product. You can use the iCloud Mail web app (iCloud.com) on any device to send or receive emails. To use iCloud Mail, you need to create a primary iCloud email address first on your Mac, iPhone, or iPad.
Can Apple ID and Gmail ID be same? ›Your Apple ID account is separate from your Gmail account, even if you are using your Gmail email address as your Apple ID email.
Can I use my Gmail account for iCloud? ›iCloud can be synchronized with Gmail and other online services. Click here to browse all iCloud synchronization solutions.
Can I delete my iCloud account and start again? ›Simply log into your account and select Request To Deactivate Your Account. Then just follow the steps on screen to deactivate your account. Your access to Apple apps and services will still be restricted, but you'll be able to reactivate your account when you decide to come back to restore your history and data.
Can I delete iCloud and start again? ›You can delete old iCloud backups for the device you're currently using, or older devices you may not use any more. iCloud backups are available for 180 days after you've disabled or stopped using iCloud Backup. Backups that are currently being used to restore a device can't be deleted.
What happens when you turn iCloud back up off? ›As stated earlier, all data backup to your iCloud such as apps data, messages, photos, videos, and other essential data will be permanently deleted. Thus, if you intend to change to a new iPhone or set up your iPhone from scratch you'll not be able to recover the data from iCloud.
What is the limit of iCloud on iPhone? ›When you sign up for iCloud, you automatically get 5GB of free storage. If you need more iCloud storage or want access to premium features, you can upgrade to iCloud+.
What is the free limit of iCloud? ›Is there a free version of iCloud? Yes. The first time you sign in to an iPhone, iPad or Mac with your Apple ID, you'll get 5GB of free iCloud storage. This allows you to back up your data and keep your personal information in sync across your devices and at iCloud.com.
Why use iCloud email over Gmail? ›If you have an iPhone, iPad, or Mac and don't use a Gmail email address, the choice is simple: use Apple Mail. The Gmail app just isn't great at handling other email services. Apple Mail is also the clear winner if you have multiple accounts from different email providers and want to use one app to manage them all.
How to clear cache on iPhone? ›
- Go to your iPhone's Settings app. In order to delete the cached data from Safari, you'll have to open the Settings app on your iPhone. ...
- Select Safari from the list. ...
- Find a button for Clear History and Website Data. ...
- Confirm you want to clear the browser cache.
Check Mail Settings
So when your iPhone email stops updating, take a quick trip to double-check your email update settings. Start by heading to Settings > Mail > Accounts > Fetch New Data, then toggle on the Push button.
Check, and if required, update your browser to the latest version. Clear your browser cache and cookies and then test after signing-in. Disable ALL browser extensions, scripts, and add-ons and start the browser again. Test using the Gmail Basic HTML Inbox.
What happens if I delete iCloud email? ›When you delete an email from iCloud.com, it's deleted on all your devices that have Mail turned on in iCloud settings. You can also change where your deleted messages are stored.
How do I clean up my iCloud email? ›- Go into your Mail App into All Inboxes or choose the individual mailbox you want to clean.
- Select Edit.
- Click Select All or manually click each message you want to be deleted.
- Select Trash to delete all emails with a checkmark by them.
Note: Mail stored in iCloud counts toward your iCloud storage. If you run out of iCloud storage space, you won't be able to receive new messages at your iCloud Mail address until you make more storage space available.
Is there a problem with iCloud right now? ›Our service is currently operating as expected at the location you provided.
Is Apple iCloud Mail server down? ›All services are operating normally.
How do I fix Apple Mail not receiving emails? ›Try quitting Mail, then opening it again. Choose Window > Connection Doctor, then follow any instructions in the Details column. Check for problems logging in to email accounts or with the incoming Mail server, or with firewall software blocking network traffic.
Why am I not receiving emails on my iPhone? ›If you aren't getting emails on iPhone try refreshing, restarting, or reinstalling the Mail app. Ensure Background App Refresh is enabled and email addresses and passwords are correct. Check iOS Fetch, Mail and notification settings, and the outboxes of linked email accounts.
How do I make sure iCloud is working? ›
On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud. Do one of the following: iOS 16, iPadOS 16, or later: Tap iCloud Drive, then turn on Sync this [device].
How do I refresh iCloud? ›If the computer, try going to System Preferences/iCloud and stop syncing. Wait a couple of minutes, then recheck syncing. If the device, go to Settings/Your Name/iCloud and do the above. You can also try signing out of iCloud and then sign in again.
What is the server name for iCloud Mail? ›- Sign Out and Sign In Again. ...
- Check the Apple System Status Page. ...
- Correct Date & Time on iPhone. ...
- Change Your Apple ID Password. ...
- Use Verification Code. ...
- Reset Network Settings. ...
- Update iOS. ...
- Avoid Using VPN.
Location: 39800 Eureka Drive, Newark, California.
Why have my emails stopped coming through on IPAD? ›Check Mail Fetch and Notification settings
To adjust these settings: Go to Settings > Mail, then tap Accounts. Tap Fetch New Data. Choose a setting – such as Automatically or Manually – or choose a schedule for how often the Mail app will fetch data.
Ensure Automatic Email Sync Is Enabled
However, if you've got your sync settings turned off in the email app, you will stop getting emails on your Android device. You can check whether this is the reason why your emails aren't syncing. The simple solution would be to enable the auto-sync option in your email app.
To clear your browser cache on Mac, open Finder and launch Go to Folder using the Shift + Command + G shortcut. Type ~/Library/Caches and hit Enter. Finally, open the browser cache folders, select the files you want to clear, and hit Delete.
Why are my emails not loading content? ›Check, and if required, update your browser to the latest version. Clear your browser cache and cookies and then test after signing-in. Disable ALL browser extensions, scripts, and add-ons and start the browser again. Test using the Gmail Basic HTML Inbox.